Privacy Policy

1. General

1.1. This Privacy Policy explains how DJ Home Movers and Transport (“DJ Home Movers”, “we”, “us”, or “our”) collects, uses, and safeguards your personal information.

1.2. We handle your personal information in accordance with applicable privacy laws and regulations.

2. Personal Information

2.1. Personal information refers to information that can identify you, including (but not limited to) your name, address, phone number, email address, and payment details.

3. Collection of Information

3.1. We collect personal information through our website, contact forms, cookies, phone calls, and emails.

3.2. Where possible, we will let you know why your information is being collected and how it will be used.

4. Use of Information

4.1. We use your personal information to:

• Provide our moving and transport services.
• Respond to enquiries and provide quotes.
• Process payments and manage accounts.
• Meet legal and contractual obligations.
• Communicate with you regarding bookings, updates, and promotions.
• Improve our services and website experience.

4.2. We may also use your information for related purposes where you would reasonably expect such use.

5. Cookies

5.1. Our website uses cookies to enhance your browsing experience, remember preferences, and provide relevant content.

5.2. Cookies may also help us analyse website traffic and display relevant advertising.

5.3. You may choose to disable cookies through your browser settings, but some website functions may not work as intended.

6. Third Parties & Disclosure

6.1. We may share your personal information with trusted third parties, including contractors, service providers, and business partners, where necessary to deliver our services.

6.2. We may also disclose your information where required by law or with your consent.

6.3. We are not responsible for the privacy practices of third-party websites linked from our website.

7. Security

7.1. We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, or disclosure.

7.2. When your personal information is no longer required, we will securely destroy or de-identify it.

8. Marketing

8.1. We may use your information to send you updates, offers, and service information.

8.2. You can opt out of marketing communications at any time by contacting us.

9. Access & Accuracy

9.1. You may request access to the personal information we hold about you.

9.2. If any of your information is incorrect or outdated, please contact us to have it updated.

9.3. We may require identification before releasing personal information.

10. Complaints

10.1. If you have concerns about how we handle your information, please contact us at:

Email: info@djhomemovers.com.au
Phone: 0423 123 456

10.2. We will respond promptly to your complaint and work to resolve it.

11. Changes to This Policy

11.1. DJ Home Movers and Transport may update this Privacy Policy from time to time. Updates will be published on our website with the revised date.